Features Name

Feature Description / Specifics

GUI-based and Secure

Allows authenticated access from anywhere using Internet Explorer or Firefox web browsers. The user interface can be configured to use HTTP or HTTPS.

Multi-site Management

Designed to provide centralized VoIP management of one to many thousands of sites. The under laying automation engine (OpsXML) was designed to do service activation for service providers and has been tested with over 260,000 devices.

Hierarchical Structure

Create users at any level in the organizational structure. User access rights propagate down from the level from which they are created.

Call Manager Synchronization

Automated phone MAC address synchronization when using CME as an alternative to SRST in a Call Manager environment.

Bulk operations support

Operations can be applied to multiple sites at a time. For example, updating business schedules across any number of sites.

Audit trail

Keeps track of what operations was performed by who and when. The audit trail includes a detailed device history showing every command sent to the end device.

Rapid support for new devices

Underlying technology of OpsXML allows for device, Call Manager and IOS version differences to be supported rapidly.

Role-based Access Control

Creates, distributes and manages access rights and level of interaction. Create any number of custom user groups controlling access to all menus, tabs, and operations in the system.

Device Management

Automatic discovery and identification of IP Communications devices such as Call Manager Express, determines logical relationships, imports Call Manager Express information from CSV files and provides telephony specific views

Personalization

Automates the set up and management of a company’s organizational structure the way they see it.

Accelerate Deployments

Captures expert knowledge into deployment sessions and bare metal provisioning of Call Manager Express and Cisco Unity Express.

Policy Management

Creates templates that enforce consistency and simplify complex operations

Voice mailbox Management

View mailbox settings, add/change mailbox settings.

Global View

Interface allows customers to see the details of devices on the network

Reports

Provides documentation giving customers feedback on successful/failed tasks and an opportunity to take action

IP Phone Management

View existing phone settings, move/add/change phone settings, apply features across a single site or multiple sites

Image Management

Manage IOS images, phone firmware loads matched with required device resources

Extension Plan Management

Enforces consistency across multiple sites when adding and/or querying extensions

Extension Templates

Administrator defines templates allowing operational staff to add extensions and phones with minimal training

Phone Templates

Administrator defines templates allowing operational staff to add phones with minimal training (CCM Only)

Dial Peer Management

Centralized dial peer and trunk management including bulk adds and modifies of all VoIP and Pots dial peers

Notifications

Send SNMP traps to upstream alert management systems. Also, optionally send email notifications to select users.

Call Application Management

Support of B-ACD functionality.

Dual CUE Modules

Support for routers with multiple Cisco Unity Express modules.